Client delivarables in Medical Billing at Mediscribe
Revenue collections were increased by streamlining the process and regular follow-ups
|Service Type Offered||Full Billing Service|
|Practice Management Software||Kareo|
A successful dermatology practitioner from Wisconsin with an estimated monthly collection of approximately $35,000 per month was seeking to change his current billing vendor. Having a large AR outstanding of 155 days, we were assigned the task of taking control of their entire Revenue Cycle Management.
Business Issues and challenges
How did we turn it around?
Mediscribe’s dedicated account manager, helped in having one on one conversation with the client and being on top of things. All account managers at Mediscribe are subject matter experts with over 5 years of hands on experience on every facet of Medical Billing. They helped diagnose the billing issue with the earlier billing vendor – a backlog of erroneous demographic and charge entry, leading to many rejections and denials. They clearly instructed the AR department to follow on the claim status. Upon getting the status, they asked the entry team to make the necessary changes and re-file the claims. Majority of the claims got paid.
The client had disenrolled from electronic services from many carriers to reduce cost. We pointed out the huge benefits Electronic Services (EDI, EFT, ERA, and Remits) have and set it up for the client. They approved the same and we were able to enroll with majority of the carriers with this facility. This timely decision helped in increased flow of revenue and accuracy.
The major flaw with the earlier billing was lack of proper follow-up on account receivable. Several claims had crossed filing limit, but we went ahead and appealed all those claimed and majority got paid. We ensure that we follow up on all claims over 30 days and keep transmission rejection under 2%. The Result-
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